The privacy terms are valid from 30.07.2024

The protection of personal data is very important in our work, and we take the data of our customers and partners very seriously. In this privacy policy, the principles of which Casa Estonia OÜ follows, you can find in this document what personal data Casa Estonia OÜ collects about you, what we use it for and who has access to it. Please take the time to read this privacy policy and feel free to contact us if you have any additional questions or suggestions regarding it.

Like most other companies, Casa Estonia OÜ collects data about when you visit our website www.casaestonia.com and perform some action there. It is possible to visit our website without giving us identifiable personal data.

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However, we collect the following personal data of users via the website in the following ways:
• user's e-mail address - subscription to the newsletter;
• user name, phone number and e-mail address - if you have sent us a letter or message;
• website visitation statistics - when using Google Analytics, Facebook Pixel.

When processing personal data, we are guided by the applicable personal data protection legislation, including Regulation (EU) 2016/679 of the European Parliament and of the Council (hereinafter referred to as "GDPR") and the Estonian Personal Data Protection Act. Casa Estonia OÜ respects your rights to control your privacy.

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What personal data does Casa Estonia OÜ collect and how is it used?

Website statistics
Casa Estonia OÜ wants to make its website as easy to use as possible. In order to improve the user experience, when you visit the www.casaestonia.com website, the following information is stored, among other things: browser type and version, device type and operating system, IP address, length and time of the session visiting the website, pages visited and demographic information, such as language preference and location. We use the data collected for website browsing statistics in an anonymous form and we do not connect them to any specific person. In order to collect and analyze the above-mentioned data, Casa Estonia OÜ uses the automated tool Google Analytics and Facebook Pixcel. More detailed information about the conditions is described here.

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Logs
The server that hosts the website of Casa Estonia OÜ can also record the requests you make to the server (the web address you open, the web browser and device you use, IP address, access time). This data is used only for technical purposes - to ensure the proper functioning and security of the website and to investigate possible security incidents.

What are cookies?
A cookie is a small text file that a website stores on a computer or mobile device as a website
you visit.

How does Casa Estonia OÜ use cookies?
The www.casaestonia.com website uses cookies that enable us to map and remember various activities, actions and preferences related to you or your behavior on our website. In particular, cookies are used to collect statistical data by tracking your preferences when visiting online pages.

Remember that the website also uses persistent cookies, which are stored on your computer after you close your browser. Persistent cookies can stay on your computer for days, months or years. Such cookies also help to direct you to online advertising.

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Disabling and deleting cookies
As an Internet user, you can disable or limit the storage of cookies on your computer. In doing so, you can also delete all the cookies that have been saved on your computer so far. To do this, you need to change your personal browser privacy settings. We note here that if you choose to do so, you may need to manually adjust certain preferences each time you visit the website, and certain services and functionalities may not work.

Profiling
www.casaestonia.com may use statistical data of website visitors to analyze trends and demographics of www.casaestonia.com website visitors, but individual profiles of visitors are not created.

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Queries
If you want to buy a service or get more information about it through the www.casaestonia.com website, it is necessary to share personal data with us. Inquiries can be submitted by filling out the corresponding contact form, using the Chat option or by sending an e-mail to info@casaestonia.com. In order to be able to respond to your request, we collect the following personal data: your name, contact information (e-mail, phone number), company name and contact information. To prepare the offer, we also use the data obtained from the credit information request about the company and its representatives. The aforementioned personal data can be accessed by employees of Casa Estonia OÜ or contractual cooperation partners. If you submit a request via the contact form, the cooperation partner providing us with IT services may also have access to personal data.

Personal data processed by customers within the Casa Estonia OÜ service is treated as confidential, and the right to process, release or transmit this data to third parties is solely the responsibility of the data owner (customer).

At the customer's request, Casa Estonia OÜ provides technical assistance in data processing, but this does not change the ownership and responsibility of the data. We retain personal data collected from inquiries as long as the signed customer agreement or agency agreement is valid. If the customer contract or agency contract was not signed, then personal data will only be stored for statistical purposes (sales statistics) for 5 years from the date of submission of the request. Casa Estonia OÜ has a legitimate interest in making sales statistics for better planning of its business activities.

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Providing service to customers
If Casa Estonia OÜ provides a service to you or your company, personal data is also processed, and therefore sharing personal data with us is necessary.

We process the personal data of customers of Casa Estonia OÜ primarily for the preparation, conclusion and execution of customer contracts and offers. In order to fulfill this purpose, we process the following personal data: names of company representatives, contact information, job positions, and data obtained from credit information requests about the company and its representatives. We process the listed personal data as long as the contract is valid, and our contractual accountant can access them in addition to the employees of Casa Estonia OÜ. The legal basis for such processing of personal data is the processing of personal data for the performance of a contract concluded with the participation of the data subject or for the purposes prior to the conclusion of the contract
to take measures according to the data subject's request. During the customer relationship and 7 years after its end, we process the personal data of our customers for statistical purposes (sales statistics) and for archiving customer contracts. Casa Estonia OÜ has a legitimate interest in making sales statistics for better planning of its business activities and for maintaining documents related to its customers.

In the event of arrears, we will manage your personal data until the arrears are paid or if the invoice exceeds the two-month payment deadline, we must disclose the arrears in public channels, and after three months, we must forward the arrears to debt collection. Casa Estonia OÜ has a legitimate interest in collecting arrears from its customers, if arrears should arise for services rendered to customers.

We process the personal data of customers during the customer relationship and the personal data of former customers for 3 years after the end of the customer relationship also for the preparation of direct marketing of services. Casa Estonia OÜ has a legitimate interest in maintaining a business relationship with its current and former customers.

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Marketing
Casa Estonia OÜ wants its customers who are interested in receiving direct marketing notifications to bring relevant news about Casa Estonia OÜ's services, for example invitations to Casa Estonia OÜ's new real estate offers, campaigns and other services and other information related to Casa Estonia OÜ's business sector.

By subscribing to our newsletter on the website www.casaestonia.com, from now on we will send you news about the company's activities, new blog posts and upcoming events (for example, trainings organized by us) by e-mail at most 4 times a month. We process your name and email to send you marketing communications by email.
In certain cases, when we are dealing with natural persons, we have to ask for the consent of the data subject in order to send marketing messages by e-mail. If you have not consented to such processing of personal data, we will not process your personal data for this purpose. The consent does not expire, but if you no longer wish to receive marketing messages, you can conveniently remove yourself from the list using the link at the end of the letter ("remove from the list" or "unsubscribe"). You also retain the right to object at any time to the processing of your personal data for direct marketing purposes.

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When Casa Estonia OÜ sends you an e-mail, Casa Estonia OÜ may collect statistical data about your interaction with this communication, for example whether you opened the e-mail, which links you click on, which devices you use for it and what their technical characteristics are. Such information is saved in the contact history.

Before sending the newsletter, we can evaluate the behavior of our contacts (data from contact history, participation in events organized by Casa Estonia OÜ, etc.). This is necessary so that we can send you more personalized communications via email. Casa Estonia OÜ has a legitimate interest in understanding the needs and preferences of its contacts in order to offer them more relevant information. Please know that if you are in our contact database, we may process your name and e-mail address or mobile phone number for the purpose of showing you or people similar to you (so-called local audience) advertisements on Facebook, Google, LinkedIn and/or Instagram. For these purposes, we process your personal data for a maximum of 5 years from the time your contact is added to the contact database.

Casa Estonia OÜ has a legitimate interest in sending marketing communications to its contacts in order to maintain business information with them.

For the personal data processing purposes listed in this subsection, the data can be accessed by employees of Casa Estonia OÜ or contractual partners. Personal data can also be accessed by a cooperation partner providing us with IT services and accounting. We implement appropriate measures to ensure the security of personal data.

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Your rights and how you can protect your rights
By contacting Casa Estonia OÜ via the e-mail info@casaestonia.com or another e-mail ending with @casaestonia.com, you can exercise your following rights:
• the right to access personal data about you;
• the right to correction of personal data;
• the right to delete personal data;
• the right not to have a decision made about you based solely on automated processing;
• the right to withdraw consent.

You may exercise your rights in accordance with the terms of the GDPR and other local legislation. If you believe that your privacy has been violated, please contact us first by writing to info@casaestonia.com. If an agreement is not reached, you have the right to file a complaint with the Estonian Data Protection Inspectorate.

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Privacy Policy Terms and Changes
By using the www.casaestonia.com website, you have read and accepted these principles and conditions. We reserve the right to change the general terms and conditions of the privacy policy, if necessary, by notifying all related parties by e-mail or telephone.

If you have any questions regarding our data processing, feel free to contact us by sending a request to info@casaestonia.com.

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